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Re: Rule not returning agents

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Hi

 

In your Rule test , you are testing without passing anything to USER whereas from your workflow you are passing the Workflow Initiator to the USER element of the rule. It will be 'US' followed by the username. Check your rule what it does when you pass the same values in testing. Maybe you want to debug the rule or remove the WF Initiator from binding.

 

 

Regards,

Modak


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